![]() ![]() This enclosure is filled with xenon gas and metal salts. An HID headlight contains an HID light bulb, which consists of two electrodes encased in a glass enclosure. (mainly GOC) Customers that require a special process that takes up alot of time, as to where we are already a small team (2-3) members on shift at a time.HID stands for high-intensity discharge, which indicates that bulbs are brighter than standard headlights. They are so desperate for customers they take contracts that make zero sense, and cause chaos in the GOC or other departments. Ticket system is bogus, they allow customers to decide what they want to do vs setting up a guideline that must be followed. Then the customer starts to ask us questions we do not know and we have to tell them to update the ticket. The GOC is asked to make the call on behalf of the Russia team. Russia Teams do not call, contact customers even if they are working on a ticket and need to update the customer on an issue they faced. Most of their DBAs are off shore in Russia or India and when a customer has an issue and needs to talk to a DBA they are not allowed to when it comes to the Russia team. Such as ticket creation, calling a customer or even another internal resource Other departments are lazy and depend on the GOC to do tasks that they are able to preform themselves. Upper management does not listen to the GOC when we deem something not working as intended. Raises are only for upper management/high paying positions ![]() Upper management does not understand the overall value and importance that comes for the GOC The GOC is told to just deal with things if its not working correct vs actually fixing an issue. Especially if its not impacting any other team than the GOC When something is broken they do not fix it, rather they try to find a work around or take months to actually try and fix the issue. all the while of only making an average of 17 dollars an hour. The GOC is responsible to play the role of secretary while preforming SQL, Oracle tasks along with management and over site for other teams. The GOC gets in trouble when other teams do not do their job The GOC is responsible for making sure all other departments do their job "nagging teams to do the work in their queue" Even though we have no real management power over them. They add other departments duties onto the GOC, because said department feels like its a simple task that they should have to do. GOC members do 95% of the work and get paid like garbage 15 - 18 dollars an hour and they are not required to do any technical work. (Managers in the GOC get paid a minimum of 24 an hour most people are making 54 - 60k at this point. They rely other senior team members to get through the day, but rep the benefits of a manager. Certain managers should not be manager, because they do not contribute to anything nor do they know how to do the work that is presented to them. The pay is horrific for a technical position 15$ After being there for many years I am not even making 19$ Most days they have 2 people running the GOC and if you want to take vacation they get upset cause it will leave 1 person there. Which in return causes stress to the rest of the team. They do not keep a full staff, and try to get by with as minimum people as they can. This is not the same company it was 5 years ago. The company is highly invested in the critical link between its employees and the customers they serve. It now has a clear, coalesced vision led by a senior leadership team positioned for winning. The current executive team has cut through that noise and found the gems. As a company processes through acquisitions (in Data Intensity's case, there have been a handful recently and over 20 years), it faces baggage that can otherwise drag it down. It truly has been an amazing experience to watch. ![]() ![]() Leadership has made a profound and correct shift in the focus on what this company does well, matched it to the market opportunity, as well as swiftly and capably aligned its culture and partnerships around a honed go-to-market strategy. What I have witnessed in my time here under the new leadership team is a complete turnaround in critical thinking with expert, accountable, and collaborative problem-solving. This is a solid company on the move.forward success and upward trajectory. ![]()
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